Shipping & Refund Policy

Ideal&Co - Living Heritage* Shipping Policy

Orders are shipped to the address provided at checkout. We do not deliver to P.O. boxes. International orders are shipped with DHL.

Shipping costs

  • Portugal: free shipping on all orders.
  • Europe: free shipping on orders from €100. Below that, shipping is calculated at checkout based on the weight of your order.
  • United States and Canada: free shipping on orders from $200. Below that, shipping is calculated at checkout based on the weight of your order.
  • Rest of the world: shipping is calculated at checkout based on the weight of your order.

Duties and taxes

  • United States and Canada: all duties and import taxes are included in our prices and paid by us. There is nothing more to pay when your order arrives.
  • European Union: prices include VAT and no customs charges apply.
  • Other destinations (including the United Kingdom, Switzerland and Norway): customs duties, import taxes and handling fees are set by the destination country and are paid by the customer on delivery.

Delivery times

  • Items in stock: 5 to 8 working days in Portugal and 1 to 2 weeks in Europe. For the United States, Canada and other destinations, we will confirm an estimated delivery date by email after your order is placed.
  • Made to order (pre-order) items: each piece is handcrafted in Portugal after your order is placed. We will email you an estimated delivery date. If you need your piece by a specific date, please contact us at hello@idealandco.com before ordering.

For any question about your delivery, contact us at hello@idealandco.com.

Ideal&Co - Living Heritage* Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@idealandco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@idealandco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.